Privacy Policy

Thank you for visiting the SOC.OS Cyber Security Ltd site. We appreciate your visit and take your privacy very seriously. By using the site and services you agree to the terms of this privacy policy.

SOC.OS Cyber Security ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you use our website (regardless of where you visit it from), and tell you about your privacy rights and how the law protects you. 

Topics

What data do we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows: 

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
  • Contact Data includes billing address, delivery address, email address, and telephone numbers, and location data (country, latitude, and longitude where this is provided to us by a third party whose app you are using).
  • Technical Data includes internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, your interests, preferences, feedback, and survey responses. 
  • Usage Data includes information about how you use our website, products, and services marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Situational Data, such as how you use the content, and Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. 

How do we collect your data

We use different methods to collect data from and about you. You directly provide SOC.OS with most of the data we collect, including through: 

  • Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes the personal data you provide when you: 
    • apply for our products or services; 
    • create an account on our website; 
    • subscribe to our service or publications; 
    • request marketing to be sent to you; 
    • enter a competition, promotion or survey; or 
    • give us some feedback. 
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Under the GDPR regulation there are six legal bases under which we may process your personal information. We use four out of the six legal bases to collect and process personal information. The legal basis under which we collect personal information is:

  • Consent for processing has been given by the data subject
  • Processing is necessary to perform a contract with the data subject
  • There is a legal obligation to process the data
  • The processing is done to carry out a legitimate interest and such interest won’t infringe on the right, freedom or interest of the data subject

How will we use your data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • Where we need to perform the contract we are about to enter into 
  • Manage your account 
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. 
  • Where we need to comply with a legal or regulatory obligation. 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. 

How do we store your data 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

Procedures have been constructed to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

How long will we use your personal data for

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see [The right to erasure] below for further information. 

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you feel any content is inappropriate do contact us. 

PROMOTIONAL OFFERS FROM US 
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased services from us or registered for a promotion and, in each case, you have not opted out of receiving that marketing. 

THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any company outside of SOC.OS for marketing purposes.

OPTING OUT
You have the right at any time to stop our company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email unsubscribe@socos.io, or follow the appropriate unsubscribe links attached to marketing emails. 

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions directly with us. 

What are your data protection rights 

Our company would like to make sure you are fully aware of all of your data protection rights. You have the right to: 

  • The right to access – You have the right to request our company for copies of your personal data. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 
  • The right to rectification – You have the right to request that our company correct any information that you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete. 
  • The right to erasure – You have the right to request that our company erase your personal data, under certain conditions. 
  • The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions. 
  • The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions. 
  • The right to data portability – You have the right to request that our company transfer the data we have collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Cookies and Similar Technologies

WHAT ARE COOKIES
Cookies are small files stored on the user’s computer by the web browser whilst browsing a website. Cookies are a reliable mechanism for websites to remember stateful information or to record the user’s browsing activity.

Cookies set by the website owner (in this case, SOC.OS) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites. For further information, visit allaboutcookies.org.

In addition to cookies, we and our partners use other tracking technologies that collect information about the user’s browsing activity, or interaction with our services, including mobile identifiers and “web beacons” which are small graphic files (sometimes called “clear GIFs” or “web pixels”) embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party)

From now on in this policy we will use the term cookie to refer to both cookies and other tracking tools.

HOW DO WE USE COOKIES
Our company uses cookies in a range of ways to improve your experience on our website, including:

  • Storing your preferences, known as functional cookies. These are allowed under current regulations.
  • Understanding how you use our website. These we allow you to opt out of in accordance with your preferences.

HOW TO MANAGE YOUR COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

WHAT TYPE OF COOKIES DO WE USE
There are a number of different types of cookies, however, our website uses:

  • Functional cookies – Our Company uses these cookies so that we can recognise you on our website and remember your previously selected preferences. These could include what language you prefer and whether you are willing to allow web analytics to gather data about your usage within the site. A mix of first-party and third-party cookies are used.
  • Web Analytics – To collect and analyse information about how you interact with our website. A mix of first-party and third-party cookies are used.

WHAT COOKIES ARE FOUND ON OUR SITE
Cloudflare
This network resilience provider is utilised by our hosting platform. Only functional cookies are used in order to detect malicious visitors to our site and minimise blocking of legitimate users. It may be placed on the devices of our users to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare’s security features.

Matomo
Matomo, formerly known as Piwik, is a web analytics software platform. It provides detailed reports on our website and its visitors, including the search engines and keywords they used, the language they speak, which pages they like, the files they download, and similar metrics.

Processing your personal data for web analytics, such as cookies, helps us to identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not, and how we can organise the structure of the website better. By processing your personal data, you can benefit from an improved website. Without the data, we would not be able to provide you the service we are currently offering to you. Unlike other analytics providers, we retain full ownership of the data gathered via Matomo, meaning your data will be used only to improve the user experience on our website and help you find the information you are looking for.

HubSpot
We use HubSpot, a service of HubSpot, Inc. on our website for analytical purposes.

HubSpot is an online marketing software. We use it for our email marketing (newsletter and automated mailings, e.g. for providing downloads), social media publishing and analysis, reporting, contact management (CRM), landing pages, Live chat and contact forms.

In order to measure reach and conversions, HubSpot also collects pseudonymous use statistics for our website on the basis of cookies. You may cancel the collection thereof below.

We use HubSpot on the basis of our legitimate interest in efficient marketing of our services and the fact that your legitimate interests do not override these, Art. 6 (1) (f) GDPR. HubSpot processes data in the United States. There is no adequacy decision by the European Commission regarding the United States, however, HubSpot is certified under the EU – U.S. Privacy Shield Framework. Additional information is available under https://www.privacyshield.gov.

You can find additional information regarding data processing by HubSpot in the data protection statement of HubSpot Inc., which can be viewed via https://legal.hubspot.com/privacy-policy.

Click on the button below to opt-out of HubSpot cookies

THE SOC.OS USER INTERFACE
Matomo
We use Matomo cookies to allow us to track usage of the SOC.OS tool. Matomo, formerly known as Piwik, is a web analytics software platform.

We use Matomo because, unlike other analytics products – for example Google Analytics – we retain full ownership of the data gathered through our usage tracking. For details of the information we will gather, and how we will use it, please see the list below.

AppInsights
Azure Application Insights allows us to better understand how the SOC.OS offering is performing, and how it is being used. For details of the information we will gather, and how we will use it, please see the list below.

We use Usage Data to fulfil our legal obligations in providing the SOC.OS offering to you and to fulfil our legitimate interest in supporting and enhancing them. For example, we may use this data to:

  • Troubleshoot issues, provide support, and update the SOC.OS offering
  • Provide guidance to help you optimize your usage of the SOC.OS offering
  • Better understand how our users configure the SOC.OS offering
  • Determine which configurations or practices optimize performance (e.g. best practices)
  • Benchmark key performance indicators (“KPIs”)
  • Perform data analysis and audits
  • Identify, understand, and anticipate performance issues and the factors that affect them
  • Identify, understand, and anticipate product security issues that may affect our customer base
  • Improve and guide development of new features and functionality
  • Monitor the health, performance, and security of the SOC.OS offering
  • Provide ROI, system performance and coverage analysis
  • Provide illustrative guidance on interpreting data as presented by the SOC.OS offering

THIRD PARTY PRODUCTS
LinkedIn Insight Tag
The LinkedIn Insight Tag is a piece of lightweight JavaScript code that we have added to our websites to enable in-depth campaign reporting and to help us unlock valuable insights about our website visitors. We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts. LinkedIn does not share the personal data with the website owner, only provides reports and alerts (non-identifying) about the website audience and ad performance. LinkedIn also provides retargeting for website visitors without identifying the member.

The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted.

Microsoft UET (Universal Event Tracking)
When you access our web pages through advertisements on Microsoft Ads, a cookie will be placed on your computer. A UET tag is additionally integrated on our websites. These allow us to track your activity on our web pages when you visit our web pages through ads from Microsoft Ads and enable us to improve our offering. Cross-device tracking allows Microsoft to show personalized ads. Data is pseudonymized. We use the Microsoft tracking tools if you have consented to them. We obtain your consent when you visit our website via the cookie banner at the bottom of the web pages.

Bing Webmaster
The Bing Webmaster Tools from Microsoft, store cookies and beacons on your computer. Beacons or pixels are small invisible graphics that can be used to detect if a webpage has been accessed. With this tool, Microsoft can deploy its Bing services and optimize search results. We use the Bing tracking tools if you have consented to them. We obtain your consent when you visit our website via the cookie banner at the bottom of the web pages.

Google Adwords
Google AdWords Conversion Tracking: We use Google AdWords Conversion Tracking. With this technology, cookies are set when you interact with one of our ads, e.g. click on it. The cookies are used to analyse what happens after you have interacted with an advertisement, e.g. Whether you purchased our product, viewed the ad from a mobile phone, or signed up for a newsletter. We use this technology to improve our offerings.

HubSpot Email Tracking
HubSpot email tracking tools capture data on open rates, as well as click-throughs on links and attachments. It may also capture information on open times and locations. This data can be viewed by us in our CRM on a contact record’s activity stream.

Email tracking allows us insight into user and contact interactions with our emails, and helps us to ensure that we are providing value in our communications, and identify where additional support is needed. Email tracking, utilizes an ‘image’ tracking pixel and allows us to know if an email sent by the us

  • has been read by the addressee(s),
  • when it was read,
  • how many times it has been read (or at least opened),
  • what browser and operating system it was opened on,
  • which links were clicked and how many times

To track emails, HubSpot inserts a one-pixel tracking image into the email after it is sent.

Changes to our privacy policy 

Please check the privacy policy on our website from time to time, as we may make changes to it to reflect the changes which we make to our practices in order to keep up to date with industry requirements and recommended practices.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us: 

  • Email us at: info@socos.io  
  • Or write to us at: SOC.OS Cyber Security Ltd, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH

How to contact the appropriate authorities

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.